System and Network Engineer – Field Application Engineer 58 views3 applications

Are you interested in joining our Team operating on IoT Telco project in Milan as a:

System and Network Engineer – Field Application Engineer

Main tasks:

  • Monitor customers status in order to understand in advance if possible issues are emerging from installed basis;
  • Provide first response as soon as a new issue is risen by the customer;
  • Make necessary investigations (problem reproduction, logs retrieving, traces gathering…) trying to identify the issue root cause and address it internally;
  • Propose any workaround intended to minimize or eliminate the malfunction;
  • Involve L3 (Development and Test) groups in case the fix is complex to analyze;
  • Contribute to the fix verification (test phase) in house and in the Customer premises or directly in field;
  • Obtain the customer acceptance of the release including the fix. In Post Sales/ Pre.

Deployment phase:

  • Participate in internal test activities of new software versions;
  • Perform integration tests of the client’s solution into the customer network (if applicable);
  • The activity includes business trips in EMEA The position requires travels in Italy.

Who are we looking for?

  • Degree in Electronic Engineering (Telecommunication) or similar fields;
  • 5-6 years of technical background on operative and leading positions;
  • Good experience in test and troubleshooting of products in the field of Mobile apps for management of appliances and related Servers of back ends;
  • Solid knowledge of Linux OS and shell scripting;
  • Solid knowledge of IP networking (routing, NIC configuration, IP tables);
  • Fluent Italian and English;
  • Experience on positions such as: Linux system technical support, system technical support, networking technical support, technical support engineer, and customer support engineer.

The ideal profile has:

  • Excellent communication and cooperation abilities;
  • Team working – result oriented attitude;
  • Excellent time management and organization skills.

Nice to have:

  • Tests Apps IoS/ Android environments;
  • Web-Servers (WS/REST) JBoss;
  • Distributed Authentication Experiences (LDAP/ SAML/ OpenID/ Auth);

We offer:

  • Professional and personal development in a dynamic company formed by young professionals;
  • Cooperation with an international development and analysis team dedicated to highly innovative projects;
  • Access to AGS Academy program and training on the job;
  • Use of English language on daily basis;

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