Field Application Engineer 330 views4 applications

Are you interested in joining our Team operating on Telco project in Milan as a:

Field Application Engineer

Main tasks:

  • Monitor customers status in order to understand in advance if possible issues are emerging from installed basis;
  • Provide first response as soon as a new issue is risen by the customer;
  • Make necessary investigations (problem reproduction, logs retrieving, traces gathering…) trying to identify the issue root cause and address it internally;
  • Propose any workaround intended to minimize or eliminate the malfunction;
  • Involve L3 (Development and Test) groups in case the fix is complex to analyze;
  • Contribute to the fix verification (test phase) in house and in the Customer premises or directly in field;
  • The activity includes business trips in EMEA region (mainly Switzerland, Austria, Italy).

Who are we looking for?

  • Degree in Electronic Engineering (Telecommunication) or similar fields;
  • 5-6 years of technical background on operative and leading positions;
  • Good experience in test and troubleshooting of products in the field of Mobile apps for management of appliances and related Servers of back ends;
  • Fluent Italian and English;

Competences in:

  • ADSL and VDSL physical layer
  • PPP/ IpoE/ IpoA protocols
  • Routing/ NAT / NAPT/ Virtual Server features
  • Firewall (main features common to an Access GWs)
  • Video multicast IGMP and VoD
  • Wifi 11b/g/n/ac with related encryptions methods. MIMO and MESH concepts.
  • Management TR69
  • IPv6

The ideal profile has:

  • Excellent communication and cooperation abilities;
  • Team working – result oriented attitude;
  • Excellent time management and organization skills.

We offer:

  • Professional and personal development in a dynamic company formed by young professionals;
  • Cooperation with an international development and analysis team dedicated to highly innovative projects;
  • Access to AGS Academy program and training on the job;
  • Use of English language on daily basis;

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